Refund Policy

At Traditions Authentic, we strive to support our customers as much as possible and have adopted a flexible cancellation policy.

• Order Cancellations: Cancellations are considered only if requested immediately after placing the order. However, cancellation may not be possible if the order has already been communicated to the vendors/merchants and the shipping process has started.

• Perishable Items: We do not accept cancellation requests for perishable items such as flowers or food products. However, a refund or replacement may be provided if the customer can demonstrate that the quality of the delivered product is unsatisfactory.

• Damaged or Defective Items: If you receive damaged or defective items, please report this to our Customer Service team within 7 days of receipt. Once the merchant has verified the issue, we will proceed with the necessary actions.

• Product Mismatch: If the product received does not match the description on the website or does not meet your expectations, contact our Customer Service team within 7 days of receipt. Our team will review your complaint and take appropriate action.

• Products with Manufacturer Warranty: For items covered by a manufacturer’s warranty, please reach out to the manufacturer directly to resolve the issue.

• Refund Processing: Approved refunds will be processed within 3-5 days after approval and will be credited to the original payment method.